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Besides caring for your car as if it were ours, endeavouring
to provide our mechanics with the best diagnostic equipment outside of a dealership, training our mechanics to understand
and use our equipment and maximizing the mechanics innate mechanical and systems abilities: Pricing is critical to Courtesy's
philosophy of doing business.
In the independent auto repair industry, there are from time to time, in many shops, cars which are called "sunshine cars". Your car may have been one and you would never know it.
Let us explain, recently we had a car brought into us which had been diagnosed with a rattling Flexplate. The customer wanted a quote from us for replacing the rattling flex plate. He had already recieved two other quotes for the same repair. This was a seven to eight hour repair plus the parts. The customer knew what the repair was going to be and was resolved to a $700.00 plus repair. We gave him the quote and we insisted that we rediagnose the problem. He agreed and as our mechanic said, he was lucky he came to Courtesy.
This could have been a "sunshine car".
In our rediagnosis, we discovered that the noise was coming from his starter, a half hour to remove and replace job.
Some repair shops have been known to take a job like this and replace the starter as we did. But then they would park the car in the sun outside and out of sight and wait for eight hours before they notified the customer that the noise had been eliminated and the bill was still only $700.00 plus.
This is not "Service with Integrity" and this is not what happened in our case. The customer paid less than half of what he expected to pay and he had his car back within three hours. His car was not a "sunshine car" and you wil never have a "sunshine car", if you bring your vehicle to Courtesy.
Further more we use factory standard hourly labor rates which we will show you, if you want to see them and we search for the best parts prices we can find. We will show those invoices too, if you want to see them.
One businessman from this industry said, " You can not run the shop like that...people will never know". We beg to differ with him. We think you will know and you will tell one or two of your friends.
In the independent auto repair industry, there are from time to time, in many shops, cars which are called "sunshine cars". Your car may have been one and you would never know it.
Let us explain, recently we had a car brought into us which had been diagnosed with a rattling Flexplate. The customer wanted a quote from us for replacing the rattling flex plate. He had already recieved two other quotes for the same repair. This was a seven to eight hour repair plus the parts. The customer knew what the repair was going to be and was resolved to a $700.00 plus repair. We gave him the quote and we insisted that we rediagnose the problem. He agreed and as our mechanic said, he was lucky he came to Courtesy.
This could have been a "sunshine car".
In our rediagnosis, we discovered that the noise was coming from his starter, a half hour to remove and replace job.
Some repair shops have been known to take a job like this and replace the starter as we did. But then they would park the car in the sun outside and out of sight and wait for eight hours before they notified the customer that the noise had been eliminated and the bill was still only $700.00 plus.
This is not "Service with Integrity" and this is not what happened in our case. The customer paid less than half of what he expected to pay and he had his car back within three hours. His car was not a "sunshine car" and you wil never have a "sunshine car", if you bring your vehicle to Courtesy.
Further more we use factory standard hourly labor rates which we will show you, if you want to see them and we search for the best parts prices we can find. We will show those invoices too, if you want to see them.
One businessman from this industry said, " You can not run the shop like that...people will never know". We beg to differ with him. We think you will know and you will tell one or two of your friends.
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