Welcome to Courtesy Automotive Services, Inc.
Courtesy Automotive Services, Inc is your local San Clemente auto repair and service center. Our technicians will take care of any repair or service from oil changes and tune ups to major repairs!
Courtesy Automotive Services, Inc is a different kind of auto repair shop. Over the past ten years, Courtesy has built a team that delivers the services people want:
* Family Owned
* Same day service
* Scheduled Appointment
* Professional staff
* Written estimates
* Report to Car-fax
* If we don't fix it, you don't pay us
Why would you want to go to a family owned auto repair business for your auto service? The first answer is that the family owned auto repair business is usually closer to your home and more convenient than the dealership. Additionally, you will be supporting a local family and making their lives better rather than adding to the coffers of the dealership and helping them meet their budget targets. But can the family owned auto repair service provide the same level of technical expertise as the dealership?
Go back to 1975. In 1975, the U.S. Congress passed the Magnuson-Moss Act. You may be familiar with some parts of the Act. You call them the Lemon Laws. The Magnuson-Moss Act is much larger than the Lemon Laws, it clarified the relationship between the dealership and the independent auto repair service. The Act discusses dealer parts and after-market auto repair parts. It went even farther to say that the manufacturer will have to honor their warranty on a vehicle serviced by an independent auto repair service who used after-market parts in a repair as long as the manufacturer is not able to prove that the failure was caused by the after-market part. So the family owned auto repair service can use the part which represents the best value for the customer. Remember: "Not all Parts are created equal"
The Magnuson-Moss act also opened the door for the family-owned auto repair service by placing some controls (plus and minus) on the independent family-owned auto repair service's bi-directional diagnostic computer systems which help us to talk with your car. Courtesy's diagnostic computers will talk to all makes and models of automobile you can think of. We can see what your car's computer can see, no matter who the manufacturer was. The dealer can not do that. They know and link to their brand.
Same Day Service
Courtesy strives to return cars back to their owners the same say. If, 1) the vehicle is delivered early in the morning, 2) you can give us authorization by 10 or 11 and 3) there are no part problems, we have a 95% chance of returning the vehicle to you the same day. We have no desire to keep your vehicle and you will often see an empty parking lot in front of our shop.
All vehicle Services are seen by appointment. Every day, we work very hard to keep a tight schedule. Sometimes, people have to move appointments for personal reasons; but, this does not happen frequently. People understand what we are trying to do for them and their vehicle.
Professional people have training and experience. They have a solid understanding of their area of interest. They demonstrate expertise through efficiency and timeliness. Because of their expertise, they are paid a consummate sum for their services. Our technicians are professional. We pay them for their expertise and not for their sales skills. Our newest technician is from Colorado where he worked for a Dealership.