Monthly Archives: December 2020

Service Center Standard and Procedures

All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why SAN CLEMENTE automotive service centers including Courtesy Automotive Service have procedural standards for each service they perform. Courtesy Automotive Service technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA service centers can assure a quality outcome. The job is done right every time and SAN CLEMENTE customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators to apply them to every vehicle they service. A ... read more

Things Aren't Always What They Seem

If you drive, you know at some point, something's going to go wrong with your vehicle.  And sometimes, it's pretty easy to figure out what's wrong, like a flat tire.  But sometimes your vehicle's symptoms can be really puzzling. One driver in CA was heading to work on a hot July day and noticed when he pressed the accelerator, sometimes it wouldn't do anything. He also noticed his cruise control wouldn't work and his traction control light was constantly on, very unusual. He was trying to figure it out, but none of it made any sense.  His cruise control had always worked perfectly, his traction light never had gone on before and there was never any issue pressing on the accelerator. It was time to take his car in for a professional diagnosis, and boy, was he surprised that it was a freak accident he'd had the previous WINTER that was the root of his problems.  You see, in January, his car had slipped on ice when he was in rev ... read more

Have a Ball! Know your Ball Joints (Ball Joints)

We all have joints in our own skeletal system, but did you know your vehicle has some joints of its own? One of the most important is called a ball joint. One of the interesting things is that it's somewhat similar to the ball and socket joints we have in our hips and shoulders.  A ball joint allows two parts it joins together to move in more than one direction at the same time. Think about your wheels.  They have to move up and down when there are bumps in the road but in sideways directions when you are making a turn. As you can see, the ball joints are important for your steering and handling to work correctly. Since ball joints do so much, they can wear out and become loose.  When the ball wears down or the socket gets worn, there can be too much play in them.  It can get so bad that the ball can come out of the socket and your wheel can fall off, a dangerous situation.  Ball joints can also seize up.  Some of them are sealed and never require m ... read more

What is a TSB? (Technical Service Bulletins)

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB. Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up. Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue. A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same t ... read more